Trained. Documented. Accountable.
How We Handle Medical and Commercial Shipments
HIPAA & Privacy Awareness
Personnel involved in medical courier work complete HIPAA privacy awareness training. We do not describe this as "HIPAA certification." Training is documented and retained, and handling follows a minimum-necessary, need-to-know approach to any protected health information encountered.
Bloodborne Pathogens Training
Personnel handling specimen shipments complete Bloodborne Pathogens training covering exposure risk, PPE, and reporting procedures for a suspected exposure or damaged package.
Chain-of-Custody Procedures
Custody is accepted only from an authorized releasing person or location, verified against shipment ID, package count, and seal status, and released only to the designated receiver or an approved secure procedure at delivery.
Proof-of-Delivery Documentation
Deliveries are confirmed with receiver information, date/time, and shipment condition, with delays, damage, or discrepancies reported immediately.
Temperature-Sensitive Handling
Cold-packed and temperature-controlled shipments are transported following the client’s stated range and monitoring instructions. Cold packs, dry ice, or packaging are never altered except by personnel specifically trained and authorized to do so. For UN3373 Category B biological substances, transport follows the knowledge and training requirements of 49 CFR §173.199.
Driver Qualification Standards
Before a driver is assigned a medical route, we verify a valid license, motor vehicle record, background screening, vehicle registration and condition, and commercial-use insurance coverage, in addition to required training.
Client-Specific Requirements
Where a client has additional requirements, specific packaging, badging, site access procedures, or training, those are completed before a route is assigned. Route-specific instructions may be more restrictive than our baseline standards, and drivers are directed to stop and confirm with Iron Bridge before taking any action that could compromise safety, custody, privacy, or specimen integrity.
Ready to Move Something That Matters?
Whether it’s a single time-sensitive delivery or a recurring route, tell us what you need and we’ll follow up with a plan.